Refund policy

Return & Refund Policy

At Rezo Gaming, we want every customer to feel confident about their purchase. Please review the following conditions before requesting a return or refund.

1. Change-of-Mind Returns

Products may be returned within 7 days of the purchase or delivery date, provided that:

  • The product is unused and in its original condition.
  • The original box and packaging are included.
  • All accessories, manuals, cables, and complimentary items are included.
  • A valid proof of purchase is provided.
  • Any original seals remain intact, where applicable.

For change-of-mind returns, all delivery, collection, or return-shipping fees will be the customer’s responsibility.

2. Product Condition

Returned products must be free from damage occurring after purchase. Products showing signs of misuse, improper handling, liquid exposure, incorrect installation, modification, or physical damage will not be eligible for a return or refund.

Rezo Gaming reserves the right to inspect the product before approving the return.

3. Faulty or Incorrect Products

In the event that a product is faulty, not functioning as intended, or different from what was ordered, please contact Rezo Gaming as soon as possible.

The product will be inspected, and an appropriate solution will be provided in accordance with applicable consumer-protection requirements. This may include repair, replacement, or a refund. Under Qatar’s Consumer Protection Law, defective or nonconforming goods must be remedied by the supplier.

Where reasonably possible, the product should be returned with its original box, packaging, accessories, and proof of purchase.

If the product is confirmed to be faulty or incorrectly supplied, Rezo Gaming will cover the applicable return or replacement delivery fees.

4. Refunds

Once the returned product has been received and inspected, the customer will be notified regarding the status of the refund.

Approved refunds will be issued through the original payment method. The time required for the amount to appear may vary depending on the payment provider or bank.

Original delivery fees are not refundable for change-of-mind returns.

5. Return Requests

To request a return, please contact Rezo Gaming through our official contact channels and provide:

  • Your name and order number
  • Proof of purchase
  • The reason for the return
  • Clear photos or videos if the product is faulty or damaged

All returns must receive confirmation from Rezo Gaming before being sent or collected.

6. Consumer Rights

This policy does not limit any rights available to customers under the applicable laws and consumer-protection regulations of the State of Qatar.

Thank you for choosing Rezo Gaming.