Warranty Policy | سياسة الضمان

REZO Gaming Warranty Policy

At REZO Gaming, we stand behind the gaming gear we sell and provide local support in Qatar. This warranty policy is separate from our 7-day change-of-mind return policy and does not restrict customers' statutory consumer rights.

1. Warranty coverage and duration

Eligible gaming electronics sold by REZO Gaming, including keyboards, gaming mice, and headsets, carry a 12-month REZO Gaming limited warranty from the delivery date, unless a longer warranty is stated on the product page or invoice. For mousepads, cables, keycaps and other accessories, the applicable warranty period and coverage will be stated on the product page or invoice and will not be less than any minimum required by Qatar law.

2. What is covered?

Manufacturing defects and faults arising during normal, intended use, including defective electronic components, malfunctioning switches or buttons, connectivity defects and other failures attributable to the product rather than accidental damage or misuse. The assessment considers the product's specifications and any applicable manufacturer warranty.

3. What is not ordinarily covered?

Damage caused by accidents, liquids, misuse, improper installation, unauthorized repairs or alterations, avoidable physical damage, or ordinary cosmetic wear is not ordinarily covered where that damage caused the reported defect. These exclusions do not remove rights arising from pre-existing defects or rights under applicable law.

4. How to request warranty support

Contact REZO Gaming on WhatsApp at +974 5115 4242 or email Rezogaming.qa@gmail.com. Please provide your order number or other proof of purchase, a description of the issue and, if available, photos or a short video. We will provide inspection or collection instructions. Do not send an item without coordinating with us first.

5. Inspection and remedies

We will inspect the product and arrange an appropriate remedy under applicable Qatar consumer-protection requirements. Depending on the nature of the defect and the customer's rights, the remedy may include a free repair, replacement or refund. For confirmed covered defects, applicable return and replacement delivery costs are borne by REZO Gaming. Where repair or replacement takes longer than the period specified by applicable law, customers retain their rights to substitute goods or compensation as legally required.

6. Warranty and returns are different

The 7-day change-of-mind return conditions in our Return & Refund Policy are separate from warranty claims for faulty or nonconforming products. An absent original box alone does not remove mandatory rights for defective goods.

7. Your rights in Qatar

Nothing in this policy limits remedies or protections guaranteed by the laws and regulations of the State of Qatar, including Law No. 8 of 2008 on Consumer Protection and its implementing regulations.

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